Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
- Blog PostJul 23, 2021Complex Complaints – Why First Point of Contact Resolutions Aren’t Always BestWhen it comes to complex complaints, it feels as if quality and speed are often going head to head, but which should you really be prioritizing for customer experience?
- Blog PostJun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.
- Success StoryJun 2, 2021Aptean Proof of Delivery Success Story: Dreams
- Press ReleaseMay 27, 2021Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards CeremonyAtlanta Group, Close Brothers and MotoNovo Finance Recognized for Service Excellence Powered by Aptean Respond
- Success StoryMay 26, 2021Aptean Routing & Scheduling Success Story: Martin Brower
- Success StoryMay 20, 2021Aptean Routing & Scheduling Success Story: Warburtons
- DatasheetMay 10, 2021Aptean Routing & Scheduling Calidus EditionSpecific operations require varying levels of optimization and planning, all of which are offered comprehensively within our software.
- DatasheetMay 3, 2021Aptean Respond - Pre-ProductionTest-Drive the Latest Respond Functionality
- DatasheetApr 28, 2021Aptean Respond - Training PackagesEmpower Your Team to Get the Most Out of Respond
- Success StoryApr 27, 2021Aptean Routing & Scheduling Case Study: Laura AshleyA more advanced route planning solution was required to further optimize transportation operations without compromising on existing values.
- Success StoryApr 22, 2021Aptean Routing & Scheduling Case Study: TescoAptean Routing & Scheduling Software Helps Tesco Cut Carbon Emissions
- Success StoryApr 20, 2021Aptean Home Delivery Case Study: DreamsImplementing Aptean Home Delivery to streamline its home delivery operation has allowed Dreams to simultaneously improve customer service and operational efficiency
- WhitepaperApr 13, 2021Aptean Respond Whitepaper: Customer Experience Excellence as StandardHow the right complaint management strategy can transform your CX capability.
- Success StoryApr 7, 2021Aptean Routing & Scheduling Case Study: GreggsGreggs uses Aptean Routing & Scheduling software to support business transformation
- Success StoryMar 22, 2021Aptean Respond Case Study: LV=LV= reduces open formal complaint volumes by 40% with Aptean Respond
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