Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
(1)
Results
Showing1-15of49
Blog PostAug 9, 2021Sorry Seems to Be the Hardest Word – The Value of an Honest Apology in Complaint ManagementSorry seems to Be the hardest word … but it’s proven to increase customer retention and advocacy. So how can you leverage this in your financial services business?Learn More
Blog PostAug 4, 2021The Role of Leadership Teams in Fair Customer TreatmentIn its guidance on customer vulnerability, the FCA highlights the role of senior leaders, but what does that really mean for your financial services business?Learn More
Blog PostJul 23, 2021Complex Complaints – Why First Point of Contact Resolutions Aren’t Always BestWhen it comes to complex complaints, it feels as if quality and speed are often going head to head, but which should you really be prioritizing for customer experience?Learn More
Blog PostJul 21, 2021The FCA’s Proposed Consumer Duty: What Is It and What Does It Mean for the UK Financial Services Industry?And perhaps, more importantly, what does it mean for the UK financial services industry? Discover the key points in our latest blog.Learn More
Blog PostJul 9, 2021Customer Vulnerability in Australia – What Next for the Financial Services Industry?With over 50% of Australians vulnerable to financial stress what are the key points your business should be considering when it comes to customer vulnerability?Learn More
Blog PostJun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
Blog PostJun 1, 2021Home Is Where the Work Is For Financial Services IndustryWith remote working set to become the new norm, discover the key considerations for your business and how a complaints management system can help.Learn More
DatasheetMay 3, 2021Aptean Respond - Pre-ProductionTest-Drive the Latest Respond FunctionalityDownload
DatasheetApr 28, 2021Aptean Respond - Training PackagesEmpower Your Team to Get the Most Out of RespondDownload
WhitepaperApr 13, 2021Aptean Respond Whitepaper: Customer Experience Excellence as StandardHow the right complaint management strategy can transform your CX capability.Download
eBookMar 29, 2021Aptean Respond eBook: Financial Regulatory Innovation in the USHow to successfully navigate new compliance challenges in a new eraDownload
VideoMar 25, 2021Aptean RespondWatch
Success StoryMar 22, 2021Aptean Respond Case Study: LV=LV= reduces open formal complaint volumes by 40% with Aptean RespondDownload
DatasheetMar 15, 2021Aptean RespondMake Customer Experience a Competitive AdvantageDownload
VideoMar 1, 2021Aptean Respond - Consumer VulnerabilityWatch
Ready to start transforming your business?
We’ve got the specialized industry software to help your organization thrive.
