Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostJul 19, 2022Driving Continuous Improvement Through Root Cause AnalysisRoot Cause Analysis is about much more than compliance. It can be a driver of business development, helping to inform a culture of continuous improvement.Learn More
Blog PostJul 7, 2022Complaint Quality Assurance: More Than Just Customer OutcomesComplaint quality assurance has evolved. We look at how complaint QA can deliver new insights and oversight to inform continuous improvement.Learn More
Blog PostJun 8, 2022Ensuring Five-Star Complaint Handling ExcellenceFinancial services businesses face more complaints and higher customer expectations than ever. How can they improve complaint handling? Find out how, now.Learn More
Blog PostMay 20, 2022Leveraging Complaints Data: What Does It Look Like in Practice?We delve deeper into the issue of operational reporting, looking at the practicalities of deriving invaluable business insight from your complaints data.Learn More
Blog PostMay 11, 2022Benefits of Using a Complaint Management System to Manage RG 271 ComplianceTo ensure you get RG 271 compliance right first time, what should you be looking for in a CMS and how can you ensure an effective and efficient implementation?Learn More
Blog PostApr 20, 2022Leveraging Complaints Data: Go Beyond Operational ReportingLeverage your complaints data to inform data-driven decision-making and ultimately make a real difference to your bottom line.Learn More
eBookApr 12, 2022Aptean Respond eBook: Achieving Customer Service ExcellenceCustomer success stories with Aptean RespondDownload
Blog PostMar 30, 2022Significant Complaint Handling Results for BGL InsuranceUsing Aptean’s complaints management system to facilitate a quick shift to home-working and increase efficiencies, BGL was able to tangibly improve customer outcomes.Learn More
Blog PostMar 15, 2022Respond Now – The Key to SME RG 271 ComplianceWith the pressure on to ensure RG 271 compliance, Respond Now is here to level the playing field for Australian financial services SMEs.Learn More
Blog PostFeb 2, 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.Learn More
Blog PostJan 26, 2022RFP Best Practice: The Key to Finding the Right IP Sequence Search SolutionChoosing the right IP search solution can be a long, complicated process, but using an RFP template can make all the difference. Find out how, now.Learn More
Blog PostJan 5, 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
Blog PostDec 20, 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
Blog PostDec 13, 2021How Can Your Complaint Teams Better Manage Changing Customer BehaviorsChanging customer behaviors are impacting your team and resolutions—here’s what you can do to better manage the process and help your team.Learn More
Blog PostNov 30, 2021RG 271 Compliance: Does Your Business Pass the Test?With the RG 271 deadline now passed, your business must be compliant. That’s why we’ve compiled this checklist to ensure you’re ticking all the right boxes.Learn More
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