Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostJan 5, 2022Make Customers Feel Valued Through the Complaints JourneyIt’s quicker and easier than ever for your customers to switch suppliers. So you have to up your game, making them feel valued throughout the complaint process.Learn More
Blog PostDec 20, 2021RG 271 – How the Right Technology Can Ensure Cost-Effective ComplianceFind out how the right complaints management system can help Australian financial services firms ensure efficient and cost-effective RG 271 compliance.Learn More
Blog PostDec 13, 2021How Can Your Complaint Teams Better Manage Changing Customer BehaviorsChanging customer behaviors are impacting your team and resolutions—here’s what you can do to better manage the process and help your team.Learn More
Blog PostNov 30, 2021RG 271 Compliance: Does Your Business Pass the Test?With the RG 271 deadline now passed, your business must be compliant. That’s why we’ve compiled this checklist to ensure you’re ticking all the right boxes.Learn More
- ToolsetNov 19, 2021Aptean Respond RG 271 Compliance CalculatorRG 271 is here. Test your RG 271 compliance with our self-assessment calculator.
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Blog PostNov 16, 2021Optimize Your Pricing Strategy: Understanding Allowances and DiscountsFor consumer goods distributors like you, effectively managing allowances and discounts is key to balancing retailer satisfaction and a healthy profit margin.Learn More
- Blog PostNov 8, 2021Using the Right Search Tool for Patent Peace of MindEnsuring your IP is patentable is a top priority. That’s why you need the right database with powerful, cost-effective and exhaustive search capabilities.
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Blog PostOct 21, 2021RG 271 Is Here – Are You Prepared?The RG 271 October 5th deadline has come and gone. If you’re an Australian financial firm here’s what should you be doing to pave the way for RG 271 compliance.Learn More
Blog PostSep 20, 2021MotoNovo Achieves Complaint Management Excellence with Aptean RespondUsing Aptean’s complaint management system, MotoNovo has transformed its complaints handling, reducing FOS referral rate to just 2% and much more.Learn More
- Blog PostAug 9, 2021Sorry Seems to Be the Hardest Word – The Value of an Honest Apology in Complaint ManagementSorry seems to Be the hardest word … but it’s proven to increase customer retention and advocacy. So how can you leverage this in your financial services business?
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Blog PostAug 4, 2021The Role of Leadership Teams in Fair Customer TreatmentIn its guidance on customer vulnerability, the FCA highlights the role of senior leaders, but what does that really mean for your financial services business?Learn More
Blog PostJul 23, 2021Complex Complaints – Why First Point of Contact Resolutions Aren’t Always BestWhen it comes to complex complaints, it feels as if quality and speed are often going head to head, but which should you really be prioritizing for customer experience?Learn More
Blog PostJul 21, 2021The FCA’s Proposed Consumer Duty: What Is It and What Does It Mean for the UK Financial Services Industry?And perhaps, more importantly, what does it mean for the UK financial services industry? Discover the key points in our latest blog.Learn More
Blog PostJul 9, 2021Customer Vulnerability in Australia – What Next for the Financial Services Industry?With over 50% of Australians vulnerable to financial stress what are the key points your business should be considering when it comes to customer vulnerability?Learn More
Blog PostJun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
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