Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
- Blog PostNov 23, 2021Black Friday Shopping: Supporting Vulnerable CustomersWe look at how financial services businesses can ensure the fair treatment of their vulnerable customers at this busy time.
- eBookNov 19, 2021Aptean Respond eBook - Customer Vulnerability: Putting Guidance into PracticeHow Organisations Can Drive Positive Change and Support Vulnerability Within their Customer Experience
- Blog PostJul 21, 2021The FCA’s Proposed Consumer Duty: What Is It and What Does It Mean for the UK Financial Services Industry?And perhaps, more importantly, what does it mean for the UK financial services industry? Discover the key points in our latest blog.
- Blog PostJun 16, 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.
- Blog PostFeb 23, 2021The FCA’s Business Interruption Insurance Test Case: What Now?Following the Supreme Court’s judgement on the FCA test case, we take a look at what it means for the insurance industry as a whole.
- Blog PostDec 10, 20205 Lessons Learnt From the Global Complaints LandscapeFor Australian financial services firms looking to comply with ASIC’s RG 271, there are various lessons that can be learnt from the global complaints landscape.
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