Strengthen Customer Relationships While
Saving Time and Money
360 Degree View
Aptean CRM gives you a complete view of your customer. It’s designed to provide your organization with accurate sales, marketing and customer service information so all departments remain in sync and organized. With detailed history of marketing, sales and service efforts, in addition to customer characteristics and preferences, Aptean CRM software allows you to make the most of each customer interaction and generate data-driven decisions based on real-time information.
Streamline Sales Efficiency
Aptean CRM enables you to streamline your business processes and automate everyday tasks—saving you time and money. From scheduling appointments and follow-up reminders, to writing emails and generating quotes, our CRM software supports your staff throughout the entire sales cycle. This frees up precious time to spend on more important activities, like growing your business. It also provides your staff with the tools they need to maintain strong relationships with customers in addition to cultivating new prospects.
From a management perspective, building relationships is at the core of the Aptean CRM solution. Whether you’re managing a sales, marketing or customer service department, the system touches on all facets of a customer and/or prospect relationship with the company. When one department adds information into the centralized database regarding a specific contact, that change is automatically reflected in real time throughout the system. This centralization provides managers with the ability to ensure data is accurate and up to date. It also allows for the creation of hierarchies and other organizational tools to help better understand how your companies and contacts are related and being managed.
Improved Customer Service
With so much customer information (order history, activity, preferences, feedback etc.) at your fingertips, Aptean CRM makes it difficult not to impress your clients. When issues or questions arise, you’ll be prepared to respond faster and more efficiently. You’ll also be able to better anticipate the needs of your customers, such as when they’re ready for another shipment or new products they may be interested in. Best of all, Aptean CRM software streamlines operations so data seamlessly moves from one department to the next—giving everyone access to the information they need. For example, once an order is placed, you’re able to immediately process, collect payment and then ship to the customer in a timely and efficient manner.
"Aptean CRM has improved the way we track our sales pipeline and given us an opportunity to make sure we’re following up with existing customers and prospects. As a manager, I now have something tangible to use in terms of sales productivity. Accountability is a lot easier."
Make Powerful, Informed Decisions
Ready to Expect
More From Your CRM
With our Sales Automation feature you can support sales representatives through every phase of the sales cycle. From lead generation to prospect nurturing and pipeline management, the easy-to-use, adaptable solution steers users through daily actions including meeting scheduling, quote generation and sending emails. The feature takes repetitive tasks and automates them, providing your sales team with more time to focus on customers and increasing sales.
Aptean CRM's Marketing Automation is an adaptable, all-in-one solution to help you reach your marketing goals. Users can execute and evaluate highly targeted, multi-phased marketing campaigns across all channels in order to deliver more revenue. With the ability to manage campaigns, process leads and track website visitors, our marketing automation feature offers a user-friendly platform meant to generate new opportunities and fill your sales pipeline.
Thanks to do-it-yourself customizations, Aptean CRM gives users the tools to help your business thrive. This fully loaded solution includes user-friendly customizations such as the drag and drop UI application designer and a simplified workflow builder—allowing users to build and personalize an interface exactly how they want. Delivering functionality in one streamlined, intuitive platform, our CRM Tools solution help set your business apart from the rest.
The Aptean CRM Contact Center solution is fully integrated with our comprehensive CRM offering, and was designed with workplace efficiency in mind. Provide your agents with customized, real-time scripts, create streamlined calling queues to maximize call timeliness, integrate directly with one of 30 CTI switches and manage a variety of call programs, removing the risk of data loss.
Deliver outstanding customer service with the Aptean CRM Customer Service solution. Give customer service teams the necessary tools and data needed to resolve issues quickly, deliver accurate solutions and maximize productivity. The system also provides interactive customer service reports and dashboards, enabling you to drill down into the detail—getting the correct information to the correct people.
No matter the size of your company, Aptean CRM’s Sales Management software keeps you informed and involved in all areas of your sales, marketing and customer service. With the ability to generate customer reports, automate processes and provide complete visibility into your sales pipeline, our solution delivers the management tools to make strong, data-driven decisions while achieving faster results. Gain a bird’s eye view and take control of your business’s sales and marketing efforts.
CRM Software Fully Integrated With Your Aptean ERP
Aptean CRM is the ideal solution for any company using an Aptean ERP that wants to strengthen customer relationships with automation while further streamlining processes. Aptean CRM currently supports integration with:
Aptean Food & Beverage ERP JustFood Edition
Aptean Food & Beverage ERP bcFood Edition
Aptean Industrial Manufacturing ERP Made2Manage Edition
Aptean Industrial Manufacturing ERP WorkWise Edition
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