RG 165 & RG 271 (AU)
Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.
Having worked with financial services organizations for over 25 years, we understand the daily pressures of managing customer complaints in this competitive industry. With the right systems in place, your organization can efficiently manage complaints, leverage critical feedback to drive business improvements, and deliver an outstanding customer experience – all while ensuring compliance with evolving regulatory requirements.
Our financial services complaints management and compliance solution, Aptean Respond, delivers the tools you need to nurture long-term customer relationships while driving operational excellence to the following segments within the financial services industry.
Streamline complaints and disputes management and improve outcomes for your business and customers. More
Excel at regulatory compliance with industry-specific workflows and controls. More
Take your customer experience to the next level with loyalty-inspiring customer service. More
Empower your staff to identify and support vulnerable customers with a built-in text analytics solution. More
Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.
LV= is a mutual protection, savings and retirement provider providing a range of financial solutions to 1.3 million customers and members in the UK.
RSA Insurance Group not only provides peace of mind to individuals and families, but it also protects small businesses and large corporations with its wide array of insurance products and services.
AXA Insurance is one of the largest insurers in the UK, providing both personal and commercial insurance direct to the customer.
MyJar is an international financial services company that offers loans online. Since launching in 2008, they have issued 2 million loans and lent over £500 million.
Hastings describes itself as an agile, data and digitally-focused general insurance provider to the UK car, van, bike and home insurance markets.
See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the financial services industry and helps you drive operational success.