Industry Solutions to Transform Your
Customer Relationships

Aptean for Financial Services

Having worked with financial services organizations for over 25 years, we understand the daily pressures of managing customer complaints in this competitive industry. With the right systems in place, your organization can efficiently manage complaints, leverage critical feedback to drive business improvements, and deliver an outstanding customer experience – all while ensuring compliance with evolving regulatory requirements.

Our financial services complaints management and compliance solution, Aptean Respond, delivers the tools you need to nurture long-term customer relationships while driving operational excellence to the following segments within the financial services industry.

  • Insurance
  • Banking
  • Consumer Credit

Industry-Specific Capabilities

Complaints & Dispute Management

Streamline complaints and disputes management and improve outcomes for your business and customers.

Regulatory Compliance

Excel at regulatory compliance with industry-specific workflows and controls.

Customer Experience

Take your customer experience to the next level with loyalty-inspiring customer service.

Country-Specific Regulations

Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.

RG 165 & RG 271 (AU)
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Overview

Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.

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FCA (UK)
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Overview

Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.

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CCPA (US)
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Overview

Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.

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CFPB (US)
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Overview

Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.

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GDPR (EU)
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Overview

Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.

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Financial Services Organizations That Trust Aptean

LV= Logo

 

LV= is a mutual protection, savings and retirement provider providing a range of financial solutions to 1.3 million customers and members in the UK.

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RSA Logo

 

RSA Insurance Group not only provides peace of mind to individuals and families, but it also protects small businesses and large corporations with its wide array of insurance products and services.

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AXA Logo

 

AXA Insurance is one of the largest insurers in the UK, providing both personal and commercial insurance direct to the customer.

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MYJAR Logo

 

MyJar is an international financial services company that offers loans online. Since launching in 2008, they have issued 2 million loans and lent over £500 million.

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Hastings Direct Logo

 

Hastings describes itself as an agile, data and digitally-focused general insurance provider to the UK car, van, bike and home insurance markets.

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St. James's Place Logo

 

St. James's Place is a wealth management company which provides advice on building capital, managing money and businesses, as well as protecting against financial risk.

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Industry Highlights

See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the financial services industry and helps you drive operational success.