Financial Services Complaints Management
Ardonagh Group Optimizes Complaint Management with Aptean Respond
The Ardonagh Group, the UK’s largest independent insurance broker with global reach, faced significant operational inefficiency due to fragmented tools and disparate processes.
Implementing Aptean’s complaint management system has streamlined complaints handling processes and enhanced reporting—allowing the Group to focus on excellence and maintain a truly customer-centric approach.
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Discover How Aptean Respond Helps You Comply with Your Country-Specific Regulations
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Master the challenges of your industry with a solution tailored to your needs
Want to take your business to the next level? A one-size-fits-all solution just won’t cut it. That’s why our complaints management software is built with the capabilities to tackle your challenges.
Complaints and Dispute Management
Streamline complaints from all channels, track disputes from capture to resolution and automate workflows and escalation paths. Start improving outcomes for your customers and your business today with our configurable complaint management solution.Read more about complaints and dispute management
Maintaining compliance with financial services regulations can be a grueling task. That’s the reason we built Aptean Respond around the latest regulatory requirements—whether it’s CCPA, GDPR or RG 271—we take the hassle away from your compliance.Read more about regulatory compliance
Want to take your customer experience to the next level? In a market where customer loyalty is dwindling and expectations continue to rise, Aptean Respond can help you provide consistent, loyalty-inspiring customer service that really sets you apart.Read more about customer experience
Consumer Vulnerability Detection
If you’re in the UK or Australia, you cannot take consumer vulnerability lightly—especially in the wake of the COVID-19 pandemic. Instead, use our built-in text analytics tool to empower your staff to identify and support vulnerable customers.Read more about consumer vulnerability detection
Start transforming your complaints management
If you’re ready to take your financial services business to the next level, we’d love to help.