RG 165 & RG 271 (AU)
Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.
Fintech and the rise of challenger and digital-only banks have changed the banking landscape dramatically, producing a new set of challenges. For digital-only banks, where increased automation is the order of the day, a human touch is still required when things do go wrong, and complaints teams need a strong complaints management solution to support them. For their more traditional counterparts, delivering an exceptional customer experience is a must to compete with these more digitally-savvy newcomers. For all types of banks, these challenges are set against a backdrop of ever-tightening legal and regulatory requirements, not to mention a turbulent global economic landscape.
Designed to solve the specific challenges of your industry, our software solution supports banking complaints management, helping you drive organizational improvements while ensuring effective complaint handling and robust compliance.
Streamline complaints and disputes management and improve outcomes for your business and customers. More
Excel at regulatory compliance with industry-specific workflows and controls. More
Take your customer experience to the next level with loyalty-inspiring customer service. More
Empower your staff to identify and support vulnerable customers with a built-in text analytics solution. More
Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.
St. James's Place is a wealth management company which provides advice on building capital, managing money and businesses, as well as protecting against financial risk.
Software upgrade provided real time-savings through templates and automation while delivering an individual dashboard which led to ease of reporting and greater visibility at the click of a button.
See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the banking & wealth management industry and helps you drive operational success.