Make Customer
Experience
Your Differentiator

Aptean for Banking

Fintech and the rise of challenger and digital-only banks have changed the banking landscape dramatically, producing a new set of challenges. For digital-only banks, where increased automation is the order of the day, a human touch is still required when things do go wrong, and complaints teams need a strong complaints management solution to support them. For their more traditional counterparts, delivering an exceptional customer experience is a must to compete with these more digitally-savvy newcomers. For all types of banks, these challenges are set against a backdrop of ever-tightening legal and regulatory requirements, not to mention a turbulent global economic landscape.

Designed to solve the specific challenges of your industry, our software solution supports banking complaints management, helping you drive organizational improvements while ensuring effective complaint handling and robust compliance.

In the US, we're proud to be Associate Members of:

Industry-Specific Capabilities

Complaints & Dispute Management

Streamline complaints and disputes management and improve outcomes for your business and customers. More

Regulatory Compliance

Excel at regulatory compliance with industry-specific workflows and controls. More

Customer Experience

Take your customer experience to the next level with loyalty-inspiring customer service. More

Consumer Vulnerability Detection

Empower your staff to identify and support vulnerable customers with a built-in text analytics solution. More

Country-Specific Regulations

Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.

RG 165 & RG 271 (AU)
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Overview

Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.

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FCA (UK)
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Overview

Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.

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CCPA (US)
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Overview

Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.

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CFPB (US)
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Overview

Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.

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GDPR (EU)
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Overview

Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.

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Financial Organizations That Trust Aptean

St. James's Place Logo

St. James's Place is a wealth management company which provides advice on building capital, managing money and businesses, as well as protecting against financial risk.

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Atom Bank Logo

Software upgrade provided real time-savings through templates and automation while delivering an individual dashboard which led to ease of reporting and greater visibility at the click of a button.

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Industry Highlights

See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the banking & wealth management industry and helps you drive operational success.