The consumer credit market has changed dramatically over the last decade and continues to evolve rapidly. Short-term and payday loans are more prevalent, something that hasn’t gone unnoticed by the regulators, who have ramped up regulatory pressure accordingly. With more people buying on credit and delayed payment plans, demand may be high, but the sector must work hard to achieve competitive advantage in a market where disruptive newcomers are increasingly common. Add to this the need to meet ever more stringent legal and regulatory requirements, and it’s easy to see why the industry is under pressure.
Designed to address these specific challenges, our software solution takes care of consumer credit complaints management, giving your team the tools and processes needed to resolve complaints efficiently while nurturing long-term customer relationships and ensuring robust compliance for continued peace of mind.
Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.
Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.
Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.
Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.
Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.
Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.
See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the consumer credit industry and helps you drive operational success.
