Ensuring Compliance for Continued Peace of Mind

Aptean for Consumer Credit

The consumer credit market has changed dramatically over the last decade and continues to evolve rapidly. Short-term and payday loans are more prevalent, something that hasn’t gone unnoticed by the regulators, who have ramped up regulatory pressure accordingly. With more people buying on credit and delayed payment plans, demand may be high, but the sector must work hard to achieve competitive advantage in a market where disruptive newcomers are increasingly common. Add to this the need to meet ever more stringent legal and regulatory requirements, and it’s easy to see why the industry is under pressure.

Designed to address these specific challenges, our software solution takes care of consumer credit complaints management, giving your team the tools and processes needed to resolve complaints efficiently while nurturing long-term customer relationships and ensuring robust compliance for continued peace of mind.

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Industry-Specific Capabilities

Complaints & Dispute Management

Streamline complaints and disputes management and improve outcomes for your business and customers. More

Regulatory Compliance

Excel at regulatory compliance with industry-specific workflows and controls. More

Customer Experience

Take your customer experience to the next level with loyalty-inspiring customer service. More

Consumer Vulnerability Detection

Empower your staff to identify and support vulnerable customers with a built-in text analytics solution. More

Country-Specific Regulations

Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.

RG 165 & RG 271 (AU)
Australia Flag

Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.

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United Kingdom Flag

Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.

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United States Flag

Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.

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United States Flag

Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.

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European Union Flag

Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.

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Consumer Credit Organizations That Trust Aptean

MyJar Logo

MyJar is an international financial services company that offers loans online. Since launching in 2008, they have issued 2 million loans and lent over £500 million.

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Industry Highlights

See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the consumer credit industry and helps you drive operational success.