RG 165 & RG 271 (AU)
Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.
The consumer credit market has changed dramatically over the last decade and continues to evolve rapidly. Short-term and payday loans are more prevalent, something that hasn’t gone unnoticed by the regulators, who have ramped up regulatory pressure accordingly. With more people buying on credit and delayed payment plans, demand may be high, but the sector must work hard to achieve competitive advantage in a market where disruptive newcomers are increasingly common. Add to this the need to meet ever more stringent legal and regulatory requirements, and it’s easy to see why the industry is under pressure.
Designed to address these specific challenges, our software solution takes care of consumer credit complaints management, giving your team the tools and processes needed to resolve complaints efficiently while nurturing long-term customer relationships and ensuring robust compliance for continued peace of mind.
Streamline complaints and disputes management and improve outcomes for your business and customers. More
Excel at regulatory compliance with industry-specific workflows and controls. More
Take your customer experience to the next level with loyalty-inspiring customer service. More
Empower your staff to identify and support vulnerable customers with a built-in text analytics solution. More
Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.
See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the consumer credit industry and helps you drive operational success.