RG 165 & RG 271 (AU)
Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.
Faced with unparalleled levels of change, the insurance industry has to work harder to establish a consistently good customer experience when it comes to complaints management.
Recently, there has been a shift in the risk profiles insurance companies are taking on, which can generate friction with customers. These shifts make it more important than ever for businesses to ensure high quality customer service, all while meeting increasingly stringent compliance requirements.
Built to address the specific challenges faced by the insurance sector, our software solution allows you to turn insurance complaints management into a driver of organizational improvements, ensuring the efficient and effective resolution of complaints, while building long-term customer relationships and maintaining watertight compliance.
Streamline complaints and disputes management and improve outcomes for your business and customers. More
Excel at regulatory compliance with industry-specific workflows and controls. More
Take your customer experience to the next level with loyalty-inspiring customer service. More
Empower your staff to identify and support vulnerable customers with a built-in text analytics solution. More
Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.
LV= is a mutual protection, savings and retirement provider providing a range of financial solutions to 1.3 million customers and members in the UK.
RSA Insurance Group not only provides peace of mind to individuals and families, but it also protects small businesses and large corporations with its wide array of insurance products and services.
See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the insurance industry and helps you drive operational success.