Nurturing Customer
Loyalty to Drive
Improvements

Aptean for Insurance

Faced with unparalleled levels of change, the insurance industry has to work harder to establish a consistently good customer experience when it comes to complaints management.

Recently, there has been a shift in the risk profiles insurance companies are taking on, which can generate friction with customers. These shifts make it more important than ever for businesses to ensure high quality customer service, all while meeting increasingly stringent compliance requirements.

Built to address the specific challenges faced by the insurance sector, our software solution allows you to turn insurance complaints management into a driver of organizational improvements, ensuring the efficient and effective resolution of complaints, while building long-term customer relationships and maintaining watertight compliance.

Industry-Specific Capabilities

Complaints & Dispute Management

Streamline complaints and disputes management and improve outcomes for your business and customers.

Regulatory Compliance

Excel at regulatory compliance with industry-specific workflows and controls.

Customer Experience

Take your customer experience to the next level with loyalty-inspiring customer service.

Country-Specific Regulations

Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.

RG 165 & RG 271 (AU)
Australia Flag
Overview

Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.

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FCA (UK)
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Overview

Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.

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CCPA (US)
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Overview

Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.

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CFPB (US)
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Overview

Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.

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GDPR (EU)
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Overview

Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.

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Insurance Organizations That Trust Aptean

LV= Logo

LV= is a mutual protection, savings and retirement provider providing a range of financial solutions to 1.3 million customers and members in the UK.

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RSA Logo

RSA Insurance Group not only provides peace of mind to individuals and families, but it also protects small businesses and large corporations with its wide array of insurance products and services.

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AXA Logo

AXA Insurance is one of the largest insurers in the UK, providing both personal and commercial insurance direct to the customer.

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Industry Highlights

See how Aptean Respond, our tailored complaints management solution, solves the unique challenges of the insurance industry and helps you drive operational success.