Aptean Respond
Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.
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Elevate Customer Experience
Respond's intuitive, process-driven tools and dashboards empower your team to easily speed up case resolution, complete tasks, manage workloads, generate actionable insights, and access critical data—all in a way that your CRM is not built to manage.
Deeper Insight
With the customer at the heart of the business, feedback and complaints play a vital role in driving product, service, and process improvements—but most businesses are still struggling to understand and act on customer feedback. Respond provides a comprehensive platform for improving customer interactions, accelerating case resolution, and generating actionable insights on how your organization can do better.
- Increase efficiency, consistency, and compliance in complaint response
- Track the status of open complaints in various stages of resolution
- Get to the root cause of customer complaints, spot trends, and correct the underlying issues
- Streamline employee training and improve compliance with a step-by-step path to follow
- Identify and direct training to low performers, and reward and better deploy high-performing employees
- Comply with regulatory demands through included templates, timelines, and reporting features
- Learn from positive feedback and share wins with your front line
Industries Served
Respond caters to banks, insurers, lenders, and other financial institutions, public and private healthcare providers, government and the public sector, and organizations in any industry that strive to improve their customer interactions.
Financial Services
Designed to ease financial sector compliance, Respond includes a customizable financial services template, reporting tools, and a visual timeline to help you meet deadlines.
Healthcare
With Respond, hospitals and healthcare providers can efficiently capture patient experience data to identify recurring issues, mitigate risks, and take action to improve quality of care.
Product Partners
The Power of Respond
Respond delivers an array of analytical tools, business intelligence, and workflow management efficiencies that empower your team to improve customer experience.
Prior to deploying Respond, we had lots of different processes and systems that didn’t really talk to each other. Now, we no longer have such workarounds.
— Adam Trout, Compliance Officer, MYJAR
