Aptean Respond
Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.
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Elevate Customer Experience
Through configurable workflows and user-friendly dashboards, Respond empowers your team to improve customer interactions, speed up case resolution, manage workloads, and generate actionable insights – all in a way that your customer relationship management (CRM) system is not built to manage.
Deeper Insight
With the customer at the heart of the business, feedback and complaints can play a vital role in driving product, service, and process improvements—but most businesses are still struggling to understand and act on customer feedback. Respond provides a comprehensive platform for improving customer interactions, accelerating case resolution, and generating actionable insights on how your organisation can do better.
- Configure your own timelines, escalation paths, and workflows
- Meet regulatory compliance
- Increase quality, efficiency, and consistency of complaint response
- Track the status of open complaints in various stages of resolution
- Get to the root cause of customer experiences, spot trends, and correct the underlying issues
- Streamline employee training with a step-by-step path to follow
- Monitor staff performance and provide guidance
- Learn from positive feedback and share wins with your front line
Industries Served
Respond caters to banks, insurers, lenders, and other financial institutions, public and private healthcare providers, government and the public sector, and organisations in any industry that strive to improve their customer interactions.
Financial Services
Designed to ease financial sector compliance, Respond includes a Financial Conduct Authority (FCA) compliant template, tailored reporting tools, and a visual timeline to help you meet deadlines.
Product Partners
The Power of Respond
Respond delivers an array of analytical tools, business intelligence, and workflow management efficiencies that empower your team to improve customer experience.
Prior to deploying Respond, we had lots of different processes and systems that didn’t really talk to each other. Now, we no longer have such workarounds.
— Adam Trout, Compliance Officer, MYJAR
MYJAR Improves Customer Service with Aptean Respond
MYJAR is a consumer credit provider that is committed to providing exceptional customer service. True to their ethos, ‘there when you need it’,…
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