Aptean Respond
Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.
`Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.
`Through configurable workflows and user-friendly dashboards, Respond empowers your team to improve customer interactions, speed up case resolution, manage workloads, and generate actionable insights – all in a way that your customer relationship management (CRM) system is not built to manage.
With the customer at the heart of the business, feedback and complaints can play a vital role in driving product, service, and process improvements—but most businesses are still struggling to understand and act on customer feedback. Respond provides a comprehensive platform for improving customer interactions, accelerating case resolution, and generating actionable insights on how your organisation can do better.
Respond caters to banks, insurers, lenders, and other financial institutions, public and private healthcare providers, government and the public sector, and organisations in any industry that strive to improve their customer interactions.
Designed to ease financial sector compliance, Respond includes a Financial Conduct Authority (FCA) compliant template, tailored reporting tools, and a visual timeline to help you meet deadlines.
Respond delivers an array of analytical tools, business intelligence, and workflow management efficiencies that empower your team to improve customer experience.