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25 März 2021
According to PwC, 73% of consumers say experience is an important factor in their purchasing decisions, more so even than price and product quality. Yet many companies still struggle to understand and act on customer feedback, missing out on opportunities to enhance engagement and drive business improvements.
Aptean Respond is a world-class complaint management platform that simplifies all facets of customer complaint management, streamlines communication and helps identify root causes all from a single platform. From frontline staff and managers to team leaders and executives, Aptean Respond's configurable workflows and intuitive dashboards empower everyone to improve customer interactions.
Create engaging and targeted customer surveys and then track and analyze survey feedback in context. Monitor staff performance and ensure resources are deployed most effectively. Leverage at-a-glance visibility to see the information that matters most from high-level overview down to an individual's skills and competencies.
Easily compare customer sentiment against a QA framework and navigate complex customer complaints from capture to resolution. With full visibility into workloads and tasks, Respond's automated work flows help case handlers to truly focus on the customer rather than managing tasks, while the industry tailored templates ensure compliance and consistency.
The solution's robust reporting capabilities also allow you to easily slice and dice data any way you want, ensuring teams have access to the real-time information they need.
Customers are the heart of every business. Purpose-built for managing the nuances of complex complaints, Aptean Respond can help you streamline processes to enhance visibility, improve outcomes and deliver the elevated experience your customers deserve.
To learn more, please contact us today.
Is your financial services business in need of a world-class complaints management system? Simplify complaints handling and elevate customer experience with Aptean Respond. To learn more, request a quote or personalized demo today.
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