Aptean Insights

Increasing regulations in financial services are putting your company under a microscope. Explore the regulations that can increase your company's audit risk.

The right QA solution can help your business optimise complaints quality assurance, going above and beyond to help boost employee morale. Discover how, now.

As legislation tightens around duty of care, many firms are using remediation to manage incidents and get customers back to a compliant position. Discover how to lower your regulatory intervention risk with Aptean Respond.

Enhance your ability to manage a remediation programme efficiently and effectively from automating the ingestion of raw cohort data through to closing down the programme and all the events in between. Learn more, now.

With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.

Remediation is part and parcel of the UK financial services sector. Discover how Aptean Respond can act as a customer remediation tool.

We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.

Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.

With the UK Government proposing major changes to how the industry is regulated, how can gambling businesses use technology to improve complaint handling?

As evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.

Discover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.

Simplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.

With more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?