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Home > Industries > Financial Services > Complaints & Dispute Management

Ready to Enhance

Complaints and

Dispute Processes

Delivering a professional and consistent response to every customer complaint doesn’t have to be so challenging for your financial services business.

Let Aptean Respond remove the hassle—improving outcomes for you and your customers.

Ready to talk?

Industry Expertise and

Tailored Software to

Master Your Challenges

Transform Your Complaints Management Process

Our dedicated Aptean Respond team has been supporting complaints and dispute management in the financial services industry for over 25 years.

This means we understand the challenges businesses like yours face on a daily basis. Informed by a deep understanding of the customer complaint journey, the needs of complaints handlers and teams and the evolving regulatory landscape, we continuously refine our Respond solution—helping you enhance your complaints management process.

With Respond you’ll have everything you need to manage complaints efficiently and professionally, increasing the consistency, speed and quality of resolutions while achieving the best possible outcomes for both you and your customers. But Respond does more than just streamline your complaints management processes—its in-depth reporting and analysis tools help you see the bigger picture of your customer experience. 

So, you can attain actionable insights to improve your products and services and ultimately grow your business.

What Can You Achieve with Aptean Respond?

With features and tools to support every role in your customer experience team—from front-line agents and case managers to team leaders and executives—Aptean Respond is ready to bring you measurable benefits from day one.

  • Capture complaints across all channels—from email to social media

  • Track complaints from capture to resolution

  • Handle large volumes of complex complaints easily

  • Automate workflows and escalation paths to drive efficiency

  • Identify underlying issues with in-depth root cause analysis

  • Access key metrics effortlessly with comprehensive dashboards

  • Configure the system to support your organizational requirements

  • Achieve a single source of truth for all team members

  • Benefit from real-time quality assurance tools

Find out more about our complaints management system, Aptean Respond

Other capabilities of our

complaint management

software that you’ll love

We know your industry inside out. This expertise enables us to create complaints management software with the capabilities to solve your challenges—ensuring you’re Ready for What’s Next, Now®.

Customer Experience

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Customer Experience

The challenge

In this industry, customer loyalty is more important than ever, so your service must stand out from the crowd. But, balancing this with efficiency and compliance is tough.

The solution

Our solution can help you take your customer experience to the next level—providing consistent, loyalty-inspiring service that sets you apart without operational sacrifices.

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Regulatory Compliance

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Regulatory Compliance

The challenge

With regulations changing regularly it can be challenging to ensure you are compliant and following best practices consistently throughout your organization.

The solution

We stay up to date on new regulations from authorities around the world—ensuring this expertise is built into Aptean Respond—so, you can be confident in your compliance.

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Consumer Vulnerability Detection

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Consumer Vulnerability Detection

The challenge

With growing regulatory focus, detecting vulnerability is critical. But it can be tough—particularly in contact centers, where staff turnover and inexperience are common.

The solution

To help you master this challenge we designed our first-of-its-kind built-in text analytics tool—empowering your staff to identify and support vulnerable customers.

See more on consumer vulnerability detection

Start transforming your complaints management

If you’re ready to take your financial services business to the next level, we’d love to help.

Tell us about yourself and an Aptean specialist will be in touch.