Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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WhitepaperApr 13, 2021Aptean Respond Whitepaper: Customer Experience Excellence as StandardHow the right complaint management strategy can transform your CX capability.Download
eBookMar 29, 2021Aptean Respond eBook: Financial Regulatory Innovation in the USHow to successfully navigate new compliance challenges in a new eraDownload
Success StoryMar 22, 2021Aptean Respond Case Study: LV=LV= reduces open formal complaint volumes by 40% with Aptean RespondDownload
DatasheetMar 15, 2021Aptean RespondMake Customer Experience a Competitive AdvantageDownload
VideoMar 1, 2021Aptean Respond - Consumer VulnerabilityWatch
WhitepaperFeb 25, 2021Aptean Respond Whitepaper: A Prime Source of Business IntelligenceLeveraging customer social media feedback to elevate the customer experienceDownload
WhitepaperFeb 18, 2021Aptean Respond Whitepaper: Cost Centre to Profit DriverHow to transform your complaints function into a source of profitability.Download
Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.Learn More
WhitepaperFeb 11, 2021Aptean Respond Whitepaper: Elevate Your Customer ExperienceFour steps to choosing the right complaint management solution for your business.Download
Blog PostFeb 2, 2021CCPA Compliance: 7 Lessons to Learn From Similar European RegulationsWhen it comes to data protection compliance for laws like CCPA, there is a lot of opportunity for US businesses to learn from the GDPR experiences of their European peers.Learn More
WhitepaperFeb 1, 2021Aptean Respond Whitepaper: Optimise Your Business GrowthHow understanding the customer complaint journey can unlock your true business potential.Download
Success StoryFeb 1, 2021Aptean Respond Case Study: St James PlaceSt. James's Place gains process and workload visibility with Aptean RespondDownload
WhitepaperFeb 1, 2021Aptean Respond Whitepaper: Creating World-Class Customer ServiceHow boosting staff efficiency and engagement can make a real difference to your bottom line.Download
WhitepaperFeb 1, 2021Aptean Respond Whitepaper: Root Cause AnalysisHow effective root cause analysis can transform your business.Download
Success StoryFeb 1, 2021Aptean Respond Case Study: AXA InsuranceUnderstanding customer experiences and increasing satisfactionDownload