Optimise Your Home Delivery Operations
Meeting growing customer expectations for choice and convenience in delivery options is tough. It’s even more challenging to achieve while maintaining efficiency.
Enter Aptean Home Delivery. Designed to streamline the customer journey while maximizing profitability for complex omnichannel fulfilment operations.
Take a Self-Led Tour of Aptean’s Home Delivery Software
See our home delivery system in action in the free product tour below. Learn how to manage delivery resources, streamline customer bookings and stay in control of operations with our software.
Balance Choice and Convenience With Cost-Efficient Operations
With Aptean Home Delivery, you can balance customer choice and convenience at the point of sale with cost-efficient operations. Take a look at some of the benefits in more detail.
Balance Customer Service With Efficient Routing
It’s no surprise that many consumers first decide what they want to buy and then actually shop around for the delivery option that works best for them. So, to be successful, you have to offer a choice of delivery windows that customers will find agreeable, while still maintaining efficient routes that maximize profitability. That’s where Aptean Home Delivery comes in.
End-to-End Benefits With Our Home Delivery Software
Our groundbreaking approach to capacity management, scheduling and route planning reduces operational costs and gives you control to tailor the perfect customer journey for today’s digital consumers. With our leading last mile delivery software, you can:
Gain competitive advantage – offer customers more delivery choices, enhanced convenience and a consistent omnichannel experience
Keep customers informed – automate email and SMS updates or provide access to a delivery tracking portal
Increase first-time delivery success rate – offer feasible delivery slots and provide delivery notifications
Reduce fleet costs – by maximizing vehicle utilization and driving fewer miles, you can save big on fuel costs
Cut inbound call volume – automated updates give customers the information they need, reducing the number of calls to your service department
Refine your returns process – remove manual processing and improve visibility
Dreams Delivers Thousands of Home Delivery Wins With Aptean Software
UK bed retailer Dreams streamlined a high-volume, nationwide delivery operation by implementing Aptean Home Delivery alongside Aptean Routing & Scheduling Paragon Edition—enabling more than 12,000 home deliveries per week. By integrating with GPS tracking and offering customers optimized delivery date choices at the point of sale, Dreams’ customer service teams now get real-time delivery updates and accurate ETAs, improving both operational efficiency and the end-to-end experience for buyers.
Advanced Last Mile Delivery Software Features
Aptean Home Delivery brings together continuous route optimization, proactive capacity management and intelligent fulfilment decisions in one connected platform.
Real-Time Routing and Scheduling
Aptean Home Delivery integrates real-time scheduling with your ecommerce and store systems to build and optimize routes as orders are placed. Our intelligent routing engine grades how efficient each delivery slot option is, allowing you to influence the selection that best suits your operation. This shapes the incoming demand to improve efficiency for your fleet or carriers. Your transportation operations are no longer faced with uncertainty and over-commitment, but instead benefit from improved fleet utilization, increased jobs per vehicle, less miles driven, reduced fuel costs and a lower carbon footprint.
Capacity Management
With Aptean Home Delivery, your transportation and management teams can proactively monitor real-time last mile delivery capacity and make adjustments on the fly. Our home delivery software can also consider limits associated with typical bottlenecks further upstream (such as manufacturing output or warehouse-picking capability) that may ultimately restrict the dates offered to a customer, regardless of delivery capacity. This ensures smooth operation within your business preventing imbalance between demand and supply.
Fulfillment Channel and Lifecycle Selection
Aptean Home Delivery automates complex decisions about how a job needs to be fulfilled—from what delivery channel is most suitable to which last mile depot, type of vehicle and skills are required. Our solution manages the complexity of having multiple order types that need different lifecycles within your operation. This ensures orders follow the correct processes needed to control costs and meet the service levels promised to your customer.
Customer Order Management and Workflow
Aptean Home Delivery gives you full visibility through a single user interface of order progress and status, with activity history and full order management features such as scheduling, amendments, additions and cancellations. Our workflow system helps you manage day-to-day activities and highlights exceptions in your order flow, allowing you to focus on resolving issues and delivering great customer service.
Customer Self-Service Scheduling
Aptean Home Delivery gives customers 24/7 access to schedule or change deliveries and track order progress without contacting your service team. Automated notifications and smart workflows keep deliveries on track—even when customers don’t respond—reducing call volumes, smoothing peak demand and improving first-time delivery success and overall satisfaction.
Shipment Tracking
Maintain end-to-end visibility as orders move from warehouse to doorstep. With real-time dispatch confirmations, mobile scanning at depots and live scan-and-load updates, you can prevent unnecessary trips, reduce handling and avoid delays. Detailed tracking and reporting ensure every shipment is accounted for—right through final delivery or return.
Automated Customer Notifications
Aptean Home Delivery can be configured as an integral part of your customers’ journey, keeping them engaged with SMS or email updates and prompts when actions are required. Notifications and content can be customized and pushed to your customers when conditions are met, including status changes or key events in the delivery lifecycle. All notifications are logged and viewable, along with any contact notes so that your customer service team can see what journey the customer has had at any point in the delivery process.
Parcel Pack and Delivery
Aptean Home Delivery supports the automatic identification and selection of shipping carrier as a possible fulfillment route. The solution is integrated with a number of carriers and can be integrated with new carriers as required. Our last mile delivery software provides all the features you need to manage the packing of parcels, shipping carrier label printing and data pre-advice to the carrier to support handover and tracking.
Delivery Execution and Proof of Delivery
Aptean Home Delivery is fully integrated with Aptean Proof of Delivery software, ensuring information is exchanged seamlessly in real-time with the customer services and workflow modules. This provides a consistent customer experience and service level throughout the day of delivery, at the customer doorstep and back again.
Insights To Elevate Your Home Delivery Operations
Discover expert perspectives, practical tips and industry trends to help you optimize your home delivery operations.
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Ready To Start Transforming Your Delivery Business?
Contact us to get your free, no strings consultation and see how our specialized system can transform your home delivery operation.