Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 1 Nov 2024Webinar Roundup: Expert Insights on Customer Vulnerability in Complaints ManagementHear from the experts on how financial services firms like yours can balance compliance and compassion when it comes to customer vulnerability.
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- Blog Post 30 Oct 2024Smart Support for Sensitive Situations: How Technology Enhances Communication With Vulnerable CustomersSimplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.
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- Blog Post 24 Oct 2024Providing Exceptional Care for Vulnerable Customers: Q&A With Industry Expert, Helen PettiferFor financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.
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- Blog Post 12 Sep 2024Complaints Regulations Roundup for UK Financial Firms (and How Software Streamlines Compliance)For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.
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- Blog Post 11 Sep 2024Apparel Dropshipping: Navigate Increased Competition With Advanced ERP SolutionsAs more apparel brands use dropshipping services, find out how an apparel ERP can help you balance service and profitability when fulfilling dropship orders.
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- Blog Post 4 Sep 2024The Piecemeal Approach vs. Aptean’s Integrated ERP Solution for Food and Beverage BusinessesExplore how these two ERP software approaches—individual apps not natively designed to work together vs. a purpose-built solution—stack up against each other.
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- Blog Post 7 Aug 2024Complaint Handling System: 6 Telltale Signs You Need an UpgradeUsing spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.
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- Infographic 12 Jul 2024Why is Aptean Respond Better Than Salesforce for Managing Complaints?Trying to force-fit complaints processes into a CRM like Salesforce often leads to inefficiencies, higher costs and increased regulatory risk. Discover how purpose-built Aptean Respond is better.
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- Blog Post 18 Jun 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimising your complaints handling function is key—let’s dive into how the right system does just that.
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- Blog Post 5 Jun 2024Complaints Management Software: 11 Stats To Grab Your CEO’s AttentionBuild your business case for complaints management software with these compelling stats that prove how much time and money you can save.
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- Blog Post 30 May 2024Four Reasons a Web-Based Complaint Management System Is the Way To GoWith lower costs, easier accessibility and increased security, raising the bar on your complaints handling is easier with cloud-based software. Find out how, now.
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- Blog Post 8 May 2024Complaint Management System Requirements: A Step-By-Step Checklist for Successful ImplementationYour step-by-step guide for complaint management software implementation—from features to look for to compliance considerations and user training.
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- Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.
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- eBook 19 Apr 2024Aptean Respond eBook: How to Reduce Your Customer ComplaintsTaking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.
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- Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.
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